Privacy Policy

1. Introduction

Monster Pro Wash (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website (monsterprowash.com), submit a contact form, communicate with us by phone, email, or text message, or use any of our services.

By using our website or services, you agree to the practices described here. If you don't agree, please don't use our website or share your personal information with us.

2. Information We Collect

Information You Give Us

We collect information you provide directly, including:

• Name
• Phone number (including mobile number)
• Email address
• Street address or service location
• Details about what you need cleaned (e.g., property type, specific areas)

We collect this when you fill out a contact form, request a free estimate, call us, email us, or sign up for text messages.

Information We Collect Automatically

When you visit our website, we automatically collect some technical information, including:

• IP address
• Browser type and version
• Device type and operating system
• Which pages you visit, how long you stay, and how you found us
• Cookies and similar technologies (see “Cookies” section below)

3. How We Use Your Information

We use your information to:

• Respond to your questions and provide free estimates
• Schedule and complete your cleaning service
• Send you service updates — like appointment confirmations, reminders, and follow-ups — by phone, email, or text
• Send promotional offers, discounts, or service reminders (only with your consent)
• Improve our website and your experience
• Meet legal requirements

4. SMS/Text Messaging Policy

Monster Pro Wash uses text messaging to communicate about your service and, with your permission, to send promotional offers. By giving us your mobile number and opting in, you agree to receive text messages from us.

What We Text About

You may receive texts about:

• Appointment confirmations and reminders
• Follow-ups after your service
• Estimate and invoice updates
• Promotional offers, seasonal deals, and service reminders (only if you opt in to marketing texts)

How Often

Message frequency varies. You may receive up to 10 messages per month depending on your service activity and preferences.

Costs

Message and data rates may apply. Check with your wireless carrier for details about your text plan.

How You Opt In

We only send texts after you give us clear consent. You can opt in by:

• Checking the SMS opt-in box on our contact or estimate form
• Texting a keyword like “START” to our business number
• Giving verbal consent during a phone call (which we may record)

You don't have to agree to texts to get a quote or hire us. Consent is completely optional and you can change your mind anytime.

How to Stop

Reply STOP to any text from us. You'll get one confirmation message, then no more texts unless you sign up again.

Need Help?

Reply HELP to any text, call us at (803) 239-1473, or email monsterprowash@gmail.com.

We Don't Share Your Number

We will not sell, rent, or share your phone number or any information from our text messaging program with third parties for their marketing purposes. We only share your information with the platform that delivers the texts on our behalf — no one else.

Carrier Support

Our texting program works on all major U.S. carriers including AT&T, Verizon, and T-Mobile. Carriers are not responsible for delayed or undelivered messages.

5. How We Share Your Information

We never sell your personal information. We only share it in these situations:

• Service providers: We work with trusted companies that help us run our business — like our texting platform, email service, scheduling system, and payment processor. They're required to protect your information and only use it to provide services to us.
• Legal requirements: We may share your information if required by law or a government request.
• Business changes: If Monster Pro Wash is ever sold or merges with another company, your information may transfer as part of that deal.

6. How Long We Keep Your Information

We keep your information as long as we need it to provide our services, maintain business records, and meet legal requirements. If you opt out of text messages, we'll keep your opt-out on file so we don't accidentally text you again.

7. Cookies

Our website uses cookies and similar tools (like Google Analytics and Google Tag Manager) to understand how visitors use the site, improve your experience, and measure the effectiveness of our marketing. You can manage cookies in your browser settings, but turning them off may affect how the site works.

8. Links to Other Sites

Our website links to other sites like our Google Business Profile and Facebook page. We're not responsible for how those sites handle your information — we recommend checking their privacy policies.

9. Security

We use reasonable safeguards to protect your personal information from unauthorized access or misuse. That said, no website or online system is 100% secure, so we can't guarantee absolute protection.

10. Children's Privacy

Our website and services are not intended for anyone under 18. We don't knowingly collect information from minors. If we find out we have, we'll delete it right away.

11. Your Rights

You may have the right to:

• See what personal information we have about you
• Ask us to correct anything that's wrong
• Ask us to delete your information
• Opt out of marketing messages at any time

To make any of these requests, contact us using the information below.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the “Last updated” date at the top of this page.

13. Contact Us

Questions about this policy or how we handle your data? Reach out:

• Monster Pro Wash
• Phone: (803) 239-1473
• Email: monsterprowash@gmail.com
• Website: monsterprowash.com
• Serving Columbia, Lexington & Irmo, SC